DMCA Policy

1. Overview

OrqestraX is a B2B operations and compliance platform operated by Orqestra LLC that connects state-licensed operators for operator-to-operator wholesale transactions. Orqestra is an ancillary technology provider — it is not a party to those transactions and does not provide legal advice.

Some content on the platform is uploaded by users — for example license documents, lab and certificate-of-analysis files, listing images, delivery-proof photos, and storefront text. We respect the intellectual property rights of others and expect our users to do the same. This policy explains how copyright owners can report material they believe infringes their rights, and how users can respond, consistent with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.

2. Safe Harbor

Orqestra acts as a service provider under Section 512(c) of the DMCA. We do not pre-screen or control the content users upload. When we receive a valid takedown notice (Section 3) we will act expeditiously to remove or disable access to the identified material, and we operate the counter-notification (Section 5) and repeat-infringer (Section 6) procedures the statute requires.

3. How to Submit a Takedown Notice

If you are a copyright owner (or authorized to act for one) and believe content on OrqestraX infringes your copyright, send a written notice to our Designated Agent (Section 4). To be effective under 17 U.S.C. § 512(c)(3), your notice must include all six of the following elements:

1. A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
2. Identification of the copyrighted work you claim has been infringed (or, if multiple works are covered by one notice, a representative list of those works).
3. Identification of the material you claim is infringing and that you want removed or disabled, with enough detail — such as the URL, listing, or file name — for us to locate it.
4. Your contact information, including your name, mailing address, telephone number, and email address.
5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate, and — under penalty of perjury — that you are the copyright owner or are authorized to act on the owner's behalf.

Notices that omit any of these elements may not be valid and may delay our response. Please note that under 17 U.S.C. § 512(f), anyone who knowingly materially misrepresents that material is infringing may be liable for damages.

4. Designated Agent

Send takedown notices and counter-notifications to our Designated Agent, registered with the U.S. Copyright Office:

5. Counter-Notification

If your content was removed or disabled in response to a takedown notice and you believe the removal was a mistake or misidentification, you may send a written counter-notification to our Designated Agent (Section 4). To be effective under 17 U.S.C. § 512(g)(3), it must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed or disabled and the location where it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. federal district court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which Orqestra may be found), and that you will accept service of process from the person who filed the original notice or that person's agent.

When we receive a valid counter-notification, we will forward it to the party who filed the original takedown. We may restore the removed material in 10 to 14 business days unless that party notifies us that they have filed a court action seeking to keep the material down. As with takedown notices, knowingly misrepresenting facts in a counter-notification can create liability under 17 U.S.C. § 512(f).

6. Repeat-Infringer Policy

Orqestra will, in appropriate circumstances and at its discretion, restrict, suspend, or terminate the accounts of users who are determined to be repeat infringers. We do not operate a fixed numbered-strike system; instead, our admin team reviews infringement reports and account history and sets each account's status to active, suspended, or banned based on that review.

A pattern of valid copyright notices against an account, or a single egregious violation, may result in suspension or permanent termination, separate from and in addition to any action under our Terms of Service.

7. Modifications

We may update this policy from time to time. Material changes — including any change to the notice or counter-notice process, the repeat-infringer policy, or the Designated Agent's contact details — will be reflected in the "Last updated" date above. Changes to the Designated Agent are also filed with the U.S. Copyright Office so that the public notice and the federal record stay aligned.

8. Contact

Copyright notices must go to the Designated Agent listed in Section 4. For general, non-DMCA questions about the platform, email info@orqestrax.com.